ABOUT US
Service... that is spot on
No matter your size, or style. Quirky b&b, cosy guest house, cutting edge 5*hotel or luxury spa. We deliver a reliable linen rental and laundry service that is tailored to you, your customers and your budget.
East Anglia Laundry focuses on a customer centric approach through an unwavering commitment to stellar service, exceptional quality and consistent reliability.
Our vision is to be chosen by the hospitality, leisure and healthcare sectors, of all sizes, as the preferred laundry and linen rental partner within our region. Our customers will be driven by our service culture and our expertise in managing their laundry and linen rental requirements from the 10 bed quirky B&Bs to the finest 5* resorts.
We are passionate about the future of our planet and the world that we will leave behind for our future generations.
We’ve taken the decision to progress with a sustainability strategy that demonstrates our intent to recognise and embed best practices that consider both environmental and societal impact.
From reducing fuel consumption with our efficient routes, reducing the consumption of natural gas and using electric from renewable sources to looking at water recovery systems to reuse rinse water, we can and we will look at every available technology towards a net zero future.
Making linen rental & laundry hassle free since 1992.
East Anglia Laundry has grown to be recognised as one of the region’s leading independent laundry services offering bed linen, spa linen, towelling, chefswear and healthcare linen rental to the hospitality, healthcare and leisure sectors.
Being a family run business we understand the importance of service levels, a vast choice of linen and timely deliveries and collections. With over 30 years experience, we make it possible for the hospitality sector to provide superior linens for their guests by distinguishing themselves in the areas of comfort, luxury & indulgence.
Our Values
Our goal is to deliver exceptional customer service. Nothing is too much trouble. We take the time to get to know you and build a long lasting relationship.
Simplicity
Linen Rental and Laundry should not be complicated. We like to keep things simple. Our processes are clear and straightforward. No complicated ordering processes. No hidden charges. No surprises.
Reliability
We pride ourselves on delivering clean, bright linen you can rely on. Our linen likes to turn up on time. Punctual, we show up on the right day at the right time for deliveries and collections. We’re always available, always ready to help.
Sustainability
We’re committed to eco-friendly products and services. From packing to processes, we’re deeply committed to continuously monitoring and improving our green credentials and making sure our linen lasts longer.
Relationships
At East Anglia Laundry, we understand the importance of relationships, no matter their position within their business. We communicate with all our customers whether its linen porters, housekeepers, general managers, directors or owners.
Convenience
Hospitality, Healthcare & Leisure industries are fast moving sectors. Timing and flexibility are everything therefore we aim to make Linen Rental & Laundry hassle free! Whether you need a question answering, additional linen last minute or a fast switchover, we are here to accomodate.
Service
All our customers matter and that's why they are more than a number to us no matter their size. There's always a real person to talk to on our various platforms and we treat everyone as part of our family. Our focus is on a customer centric approach through an unwavering commitment to stellar service, exceptional quality and consistent reliability.
Our Principles
At East Anglia Laundry, we believe that all our clients should always receive the highest standard of customer service. Therefore we commit to the following standards to ensure we maintain our reputation for first class service.
Sales Promise
We are committed to ethical practices and dedicated to understanding your needs to provide the finest products and services. We will consistently offer expert guidance to ensure you receive superior service, exceptional quality, and, in many cases, cost savings—often all three.
Processing
Your linen will be meticulously processed using advanced techniques and state-of-the-art machinery, ensuring a world-class finish.
Customer Queries
We strive to answer all calls within thirty seconds, respond to emails within four working hours, engage in webchats within thirty seconds, and address letters within two working days.
Stock Levels
With our dedicated linen service, you’ll appreciate that frequent, time-consuming stock takes are not required. However, we can perform them upon request if any issues arise. Adjustments to stock levels, whether increases or decreases, can be easily managed by contacting your account manager.
Product Quality
East Anglia Laundry ensures that all products are sourced from esteemed manufacturers who are leaders in the linen supply industry. We rigorously vet all our suppliers to guarantee they comply with relevant legislation and industry standards. Additionally, we prioritize sustainability, selecting partners who adhere to environmentally responsible practices to support a greener future.
Onboarding
Upon enrolling in our service, you will receive a comprehensive welcome pack containing all pertinent information, including a copy of your service agreement. Additionally, you will be assigned a dedicated account manager who will serve as your primary point of contact for all service-related inquiries.
Deliveries
We are committed to delivering fresh linen on the scheduled days as part of our recurring weekly service. All bed, table, and kitchen linen will be wrapped in recyclable plastic, and our towels will be packed into linen hampers to promote sustainability
Invoicing
Invoices are issued weekly, in arrears, and sent via email to facilitate thorough auditing. Each invoice will detail the quantity processed and the charges for the period. To support sustainability, we do not send paper invoices; instead, we use digital invoicing to reduce paper waste, minimize environmental impact, and streamline record-keeping.
Collections
We collect soiled linen on the same days as your deliveries. Please ensure that all linen is securely fastened in your hampers and accompanied by a laundry ticket.
Payments
The preferred payment method is Direct Debit (DD), allowing for collections on a weekly or monthly basis according to your instructions. Alternatively, BACS payments are also accepted.
Health, Safety & Protection
All our employees are seasoned, trained professionals who carry out their duties with safety as a priority and are equipped with the necessary personal protective equipment (PPE). In the rare event of an on-site issue, you are safeguarded by our £10 million public liability insurance policy.
After Care
Our reputation is highly valued, which is why we commit to maintaining contact with you at least every three months to ensure that our services are meeting your expectations and to address any questions you may have. Additionally, you will have a dedicated account manager, ensuring that communication lines remain direct and efficient. In the event of any issues, you can speak with someone empowered to make prompt decisions and resolve concerns swiftly.
We dont like to blow our own trumpet... So we let our clients do it for us...
What our Customers Say
For a No Obligation Quote Contact Us
Our simple, clear processes, consistently reliable delivery service, transparent pricing and helpful team means our customers can sit back and relax.
Enjoy exceptional quality, stellar service and hassle-free linen rental and laundry.
Call now on 01733 830300
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We’ve Introduced a 9am-3pm Working Day for Our Office Based Team
Following the success of our four-day working week for laundry floor staff, we’ve taken another bold step to prioritise the wellbeing of our employees. This time, we’ve introduced a 9am to 3pm working week for all our office based team members.
Four Day Working Week For Laundry Floor Staff
In November 2024, we made a bold and transformative decision to introduce a four-day working week for all our laundry floor staff.
Why Dedicated Linen Rental is Better Than Pool Linen Rental
The benefits of dedicated linen rental and laundry.
What Regions Do You Cover?
Learn about all the regions that East Anglia Laundry provides it linen rental & laundry services to.
TSA’s Pasha The Pillowcase Initiative
Textile Services Association (TSA) alongside UK Hospitality & UK Housekeepers Association have created Pasha who illustrates the life cycle of linen and explains the environmental impact behind its creation.
How Does A Dedicated Linen Service Improve The Quality Of Linen?
Enhance the experience of your guests overnight stay with our dedicated linen rental service.
Solving The Top 8 Issues Facing Hotel Housekeepers
Solve these common linen rental & laundry problems and make life so much easier for housekeepers and staff.
Who Do You Provide Your Linen Rental & Laundry Services To?
East Anglia Laundry provides its linen rental & laundry services to a wide range of industries ranging from hospitality, healthcare to leisure alongside many other sectors.
Why Outsource To A Commercial Laundry Service?
Save on money, time, space and the planet by outsourcing your laundry service requirements.
Latest Community Projects That We’re Supporting
Browse some of the local community projects that East Anglia Laundry are currently supporting. We’re strong believers in local communities as that is what put the Great in Great Britain.